FAQ








Is an online diagnosis really possible?
Yes, because many simple conditions are accurately diagnosed with a thorough medical interview, and in some cases a picture as well. An online diagnosis is not right for everything, of course, and the...



Is my health data kept private?
Yes, the doctor will keep your health data private as in a normal consultation. On DeinDoktor.ch only the history of consultation and prescriptions is recorded and kept safe and private on our secured...



Can I get an online prescription? Can I have a note for work or school?
Yes, the doctor can create an e-prescription with DeinDoktor, which will be sent to your E-mail address. In the same file he can create a medical certificate, which can be used for work or school abse...



What is the value of DeinDoktor for the Patients and for the doctors?
The value of DeinDoktor is a simple consultation of a doctor anywhere, anytime by webcam. All Swiss doctors have easily with a common web-browser access to DeinDoktor. As a patient you will save tim...



Is DeinDoktor open to every Swiss Doctor?
Yes all registered Swiss Doctors are allowed to use DeinDoktor. We verify the Doctors profile by registration with personal mobile number and verify if a practice in Switzerland exists and the GLN/ ZS...



How does DeinDoktor verify the competences of the Doctor?
We encourage good treatments and diagnosis and ask patients to evaluate the doctor as reasonable as possible. To ensure good consultations we put evaluations in the first place. We do not verify the c...



Can I stay anonymous for an online consultation?
Yes. You can consult a doctor without entering your full profile data. However, you will be not able to get reimbursed, neither to receive a prescription. ...



Should I use DeinDoktor for emergency situations?
No, DeinDoktor.ch should not be used in emergency cases. ...



Can I use DeinDoktor in all browsers and on all mobile devices?
No, DeinDoktor in-browser technology is not compatible with all browsers. It works with Opera, Google Chrome versions 23+, and Mozilla Firefox versions 22+. DeinDoktor does not work on all mobile ...



When can I start using DeinDoktor?
After registering as a patient (email address and password) you will be redirected to the page displaying the doctors online. On this page you can choose the doctor you want to consult. By clicking o...



What are the most common conditions treated by online (video) consultation?
Allergies - Bites and stings - Body aches - Bronchitis - Bruises - Cough - Dehydration - Diarrhea - Fever - Flu symptoms - Frostbite - Hives - Insomnia - Itchy eyes - Lice - Medication refills - Mild...



The doctor I want to see is not online. Can I schedule an appointment for an online consultation?
Yes with the appointment form on the doctor profile page, the doctor will be contacted automatically by email with the time requests (max. 3) you have entered. If the doctor has not provided an E-Mail...



Will my insurance reimburse the invoice?
DeinDoktor does not guarantee a reimbursement of your online consultation invoice. By putting your details in the profile page (address, insurance number, etc.) we will generate automatically a TP- ...



What is the price of an online consultation with DeinDoktor? Can the doctor set his own price?
The prices of DeinDoktor are according to www.tarmed.ch. An online consultation for 15 min for example in the Canton Zürich will cost around 60 CHF during normal working hours. The price is calculate...



Will my pharmacist accept my e-prescription?
In general there is no e-prescription standard format in Switzerland. DeinDoktor e- prescriptions include a unified code, which allows the pharmacists to check the prescriptions validity. Once the e-...



Will my medicaments be reimbursed?
We do not guarantee the reimbursement of your medicaments or online consultation. However according to the contract with your insurance there might be a reimbursement. ...



My doctor does not appear on your website, why?
This is possible. We do not guarantee completeness and actuality of our database. I this case please send us an email and we verify the doctor and add the data to our database. ...



I want to evaluate my doctor, can I do it confidentially?
Yes and we encourage evaluations very much. However we underline that only respectful and appropriate evaluation will be shown to improve the doctors service. If you were not satisfied with the doctor...



I made a comment on my doctor; it does not appear, why?
I made a comment on my doctor; it does not appear, why? DeinDoktor encourages showing all comments as long they are not offending, honest and objective. If your comment does not appear, it might hav...



How will my online consultation be charged?
To ensure the doctors payment for his/ her services we implement a safe and easy payment via the patients’ credit card. (VISA or Master Card) The Amount which will be charged to your card is calcula...



Wie kann der Arzt eine Online Sprechstunde bei DeinDoktor starten?
Es ist ganz einfach: 1. Modzilla Firefox als Webbrowser nutzen 2. Login mit Username und Passwort 3. Click auf die Meldung oben rechts im Fenster " Ein Patient möchte eine Online Sprechstunde mit Ih...



Wie kann eine Online Sprechstunde als Patient bei DeinDoktor.ch gestartet werden?
Es ist ganz einfach: Hier wird kurz erklärt worauf zu achten ist, um einen Arzt online zu besuchen: 1. Modzilla oder Chrome nutzen 2. Profildaten vollständig ausfüllen, damit die Rechnung rückerstat...